FAQ Category: How it works

Yes, you can. Send a request to our customer service, and we’ll help you. However, please note that we are not responsible for any data privacy protection of the data you have downloaded.

No. Not now. However, we plan to open our services to other countries soon. Please stay tuned.

Once you purchase one of the profiles, we will begin to process your order and ship your kit. We will provide you with a timeline of what stage it is in, the approximate arrival time of your kit, and so on.

We understand that hereditary cancer not only affects you but may also affect the loved ones around you.  Suppose you have a significantly increased hereditary risk. In that case, it is important to share this information with family members so that they may take the appropriate steps to ensure their health.  We will gladly extend […]

No, we do not offer ancestry services.

We do not make any referrals at the moment.  In Sweden, no referrals are needed to proceed further if you have an increased risk. If you are a Swedish resident, we will inform you of details of how to proceed within the public healthcare system if your genetic profile shows that you have an increased […]

The current genetic profile covers ten cancers. You can find the list of cancers on our product page. We will continue to add more cancer types. Later, we’ll also add other diseases and health areas such as lifestyle profiles based on your genetics.

There are four to five steps: Step 1: Order. You begin by ordering your product online on our website. Step 2: Sample collection and family tree information collection. You can use our online tool to provide your family tree and medical history information. We will ship a saliva sample collection kit to you at your […]

No, you don’t need to take another test, and you don’t need to pay full price. Although we currently offer one profile of 10 cancers, we will soon provide profiles for other diseases and health areas. To add any future new profiles, you only need to inform us and pay a nominal price.

We use three categories of data. The first and most important category is the genetic test results that show the mutation or variants of the genes. Second, the family tree and its relevant medical history. And third, we also use personal information such as ethnicity, medical history, and lifestyle.